Privacy Policy
Last updated: March 2025
1. Introduction
West Atlanta Primary Care, LLC (“WAPC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our practice.
Please read this policy carefully. By using our website or services, you agree to the practices described here. If you do not agree, please discontinue use of our website.
2. Information We Collect
Personal Information
We may collect personal information you voluntarily provide, including your name, email address, phone number, date of birth, and mailing address — for example, when you contact us, book an appointment, or submit a form on our website.
Health & Medical Information
As a medical practice, we collect and maintain protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). Your PHI is collected only in connection with your care and is governed by our separate HIPAA Notice of Privacy Practices, which is provided to all patients.
Technical & Usage Information
When you visit our website, we may automatically collect certain technical data, including your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This data is used in aggregate form to improve our website's performance and user experience.
3. How We Use Your Information
- To schedule, confirm, and manage appointments
- To communicate with you about your care or inquiries
- To process billing and insurance claims
- To improve our website, services, and patient experience
- To comply with applicable laws and regulatory requirements
- To send administrative communications such as appointment reminders (where you have opted in)
4. HIPAA & Protected Health Information
Your medical information is protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We maintain administrative, physical, and technical safeguards to protect the privacy and security of your protected health information.
Our full HIPAA Notice of Privacy Practices describes in detail how we may use and disclose your PHI, and your rights regarding that information. A copy is available at our office and upon request.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With healthcare providers involved in your treatment and coordination of care
- With insurance companies and billing services to process claims
- With service providers who assist in operating our website or practice (under confidentiality agreements)
- As required by law, court order, or governmental authority
- With your explicit written consent
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use them to remember your preferences and analyze how visitors use our site.
You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. However, some portions of our website may not function properly without cookies.
7. Third-Party Links & Services
Our website may contain links to third-party websites, including our patient portal (powered by ECW) and appointment booking system (Healow). These third-party services have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption, secure servers, and access controls.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information, subject to legal obligations
- The right to opt out of marketing communications at any time
- The right to file a complaint with your applicable data protection authority
For rights related to your medical records and protected health information, please refer to our HIPAA Notice of Privacy Practices or contact our office directly.
10. Children's Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors through our website. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can remove it.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
West Atlanta Primary Care, LLC
4904 Timber Ridge Drive, Suite 102
Douglasville, GA 30135
Fax: 1-888-498-4621